This idea for a manager’s New Resolution one takes no more time, just a change in mindset…
5) I will resolve to offer five times more praise than corrective feedback.
Gallup research shows that 5:1 is the ideal ratio for increasing engagement. This can seem like a lot of praise, especially if you have a mediocre performer.
To provide the optimum blend, think in terms of acknowledging milestones, incremental progress, strengths, and valued behaviors. Show appreciation for additional effort, sense of humor, attitude, and a willingness to speak up about concerns.
You can even offer a positive word when giving corrective feedback. End the conversation by expressing confidence in their ability to change.
Copyright 2007 Cindy Ventrice
My name is Cindy Ventrice. I am the author of the best-selling book Make Their Day! Employee Recognition That Works and the companion guide Recognition Strategies That Work.
