A Dysfunctional Team

A manager has a big problem. Every member of her small team is an extreme underperformer. She is frustrated and exhausted. As I observed her in action, it became clear why she was having so much difficulty

This manager has a very narrow view of the way things should be and she treats any variation as sheer stupidity. If anyone has an idea she disapproves it. She criticizes mistakes and never praises anyone for “doing what they should do.”

As a result her team has no confidence in themselves. Members won’t make decisions. They don’t take initiative. If she wants something done she thinks she has two choices, yell or do it herself.

She tired of the situation, but she won’t change. She can’t see how her disrespectful treatment damages engagement and productivity. No, she won’t change and, as a result, neither will her team.

Copyright 2007 Cindy Ventrice


My name is Cindy Ventrice. I am the author of the best-selling book Make Their Day! Employee Recognition That Works and the companion guide Recognition Strategies That Work.

My work has been quoted in The New York Times, Alaska Airlines Magazine, Workforce Magazine, and Tim Sanders' book The Likeability Factor.

Visit my website www.maketheirday.com today!

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