New Year Resolution #5

This idea for a manager’s New Resolution one takes no more time, just a change in mindset… 

5) I will resolve to offer five times more praise than corrective feedback.

Gallup research shows that 5:1 is the ideal ratio for increasing engagement. This can seem like a lot of praise, especially if you have a mediocre performer.

To provide the optimum blend, think in terms of acknowledging milestones, incremental progress, strengths, and valued behaviors. Show appreciation for additional effort, sense of humor, attitude, and a willingness to speak up about concerns.

You can even offer a positive word when giving corrective feedback. End the conversation by expressing confidence in their ability to change.

Copyright 2007 Cindy Ventrice

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My name is Cindy Ventrice. I am the author of the best-selling book Make Their Day! Employee Recognition That Works and the companion guide Recognition Strategies That Work.

My work has been quoted in The New York Times, Alaska Airlines Magazine, Workforce Magazine, and Tim Sanders' book The Likeability Factor.


Visit my website www.maketheirday.com today!


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