Thank You

Thank you.

These are two simple words that are becoming rarer every day.

If you don’t believe me try this experiment:

For the next week, every time you make a purchase (in person) pay attention to what the clerk says at the end of the transaction. I have been doing this for a while and have found that there is a very good chance the response will be “have a nice day” or “here you go.”

Warms your heart doesn’t it?

I find myself saying thank you at the end of a transaction far more often than the clerks do. 

Yes, I do believe these two words are getting rarer.

We could get into a discussion of why this is happening, but to my point today…

If the thank you is becoming rarer, it is even more important that you remember to thank the people we work with. Expressing appreciation is a critical element of recognition that works.

Copyright 2008 Cindy Ventrice


My name is Cindy Ventrice. I am the author of the best-selling book Make Their Day! Employee Recognition That Works and the companion guide Recognition Strategies That Work.

My work has been quoted in The New York Times, Alaska Airlines Magazine, Workforce Magazine, and Tim Sanders' book The Likeability Factor.

Visit my website today!

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